The mortgage industry continues to grapple with margin compression, rapid technological disruption, and shifting demographics among borrowers. Brokers are trusted local specialists for their clients, and they demand more than just competitive pricing or product selection. The competition’s no longer just a matter of product or rate. They need transparency, accountability, and genuine partnership from lending partners.
This is where Rocket Pro is breaking the mold. In an industry long characterized by transactional relationships, Rocket Pro is rewriting the playbook on what it means to work alongside brokers and their clients. The new model is partnership, measurable accountability, and rock-solid support. This isn’t an evolutionary improvement, but an entirely new model predicated on trust and shared success.
Cultivating brokers as true partners
Brokers are advocates for their communities. They understand their markets, navigate families through financial milestones, and sometimes build lifelong client relationships. In response, Rocket Pro is reorienting its operations around brokers, providing them with the tools and visibility they need to grow their books while maintaining the independence they value.
At the heart of this movement is Rocket Pro’s Broker Manifesto. A declaration that celebrates the values brokers cherish, such as independence, local knowledge, and integrity. It reflects Rocket Pro’s respect for the vigor and drive brokers apply to each client engagement and reinforces the company’s commitment to support them at every turn of the process.
“The industry has spent years talking about products, pricing, and platforms,” said Dan Sogorka, Rocket Pro’s General Manager. “But the real differentiator – the thing that decides who wins – is trust. In this business, trust is earned at the hyper-local level by brokers who are familiar with their respective communities. Our role is to amplify them, not compete with them.”
By enshrining those principles in the Broker Manifesto and supporting them with their Partner Promises, Rocket Pro is signaling a longer-term shift in ideology intended to redefine the broker-lender relationship. The initiative also acknowledges past challenges, such as overlap between retail and wholesale channels, and demonstrates that Rocket Pro has taken steps to address them.
Partner promises to elevate the bar for accountability
Rocket Pro’s development isn’t just another marketing ploy. The company has rolled out Rocket Pro Partner Promises. It’s a set of public, measurable promises that can be monitored in real time by brokers. These guidelines bring a new level of transparency across the wholesale distribution chain.
The commitments cover key elements such as price transparency, operational speed, and client protection. They also provide for full segregation between the wholesale and retail sides of Rocket Pro, which reinforces brokers’ autonomy.
“Promises are easy. Accountability is hard,” said Katie Sweeney, EVP of Broker Strategy and Advocacy. “By publishing measurable commitments, we’re drawing a line in the sand: Rocket Pro will be judged not by what we say, but by what brokers experience every single day.”
This set of promises will be the foundation for everything that Rocket Pro will do going forward, not just as short-term initiatives. It is the framework that defines the working relationship between the company and brokers.
From products to an integrated ecosystem to support brokers
Rocket Pro’s commitment is more than just a philosophy. The company is building a comprehensive ecosystem designed to enhance broker visibility, operational leverage, and business development, all while maintaining independence.
BrokerNearMe.com is just one example. The consumer platform connects homebuyers with Rocket Pro brokers in their area and utilizes smart-matching technology that pairs borrowers with the most suitable pro for their needs and location, rather than relying on paid rankings. The platform enables brokers with a superior online presence, allowing consumers to quickly identify trusted experts in their area.
The Vendor Marketplace is another solution that supports Rocket Pro’s efforts by giving brokers qualified partners from technology solutions and operational capabilities that facilitate streamlined processes and scalable growth. Both efforts form an intentional ecosystem approach that aids brokers in daily operations and long-term success.
By combining its national coverage and technical capabilities with brokers’ industry expertise, Rocket Pro is truly becoming a growth partner for brokers of all sizes. They aim to help brokers compete and succeed in this increasingly dynamic home marketplace.
A reintroduction to the industry
Until recently, the relationships between brokers and lenders have frequently been characterized by competition and minimal collaboration. Rocket Pro is breaking from tradition with a partnership model built on transparency, mutual respect, and shared accountability.
This evolution isn’t a new start, but rather a reintroduction. Rocket Pro is asking brokers and loan officers to take a second look. The company is adapting to the market, resolving long-standing issues, and paving the way for brokers’ success. By making concrete commitments, streamlining processes, and leveraging technology at the broker’s core, Rocket Pro is shaping the future of partnership in lending.
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Rocket Pro is a division of Rocket Mortgage (NMLSConsumerAccess.org #3030) and a part of Rocket Companies, Inc. (NYSE: RKT). It works exclusively with mortgage brokers, community banks and credit unions. Rocket Pro’s partners provide the face-to-face service their clients desire, while tapping into the technology, expertise and award-winning process from Rocket Mortgage. The partner loan officer creates, and maintains, the relationship with the client. Rocket Mortgage approves, underwrites, processes and closes the loan in its name – or sells the loan to Rocket after the mortgage closes if it was originated as a correspondent loan.
